FAQ Page
Frequently Asked Questions
Q: What shipping methods do you offer?
A: Shipping options are noted when you go to buy any item. Each artists ships using USPS, UPS or FedEx.
You may message each artist directly should you prefer another shipping method.
Q: Is shipping included in price?
A: Yes. Unless noted for custom orders.
Q: Do you offer insurance on your items.
A: $100 basic insurance from USPS is offered if USPS damages the package. Additional insurance must be purchased by buyer or negotiated with your specific artist directly. *See individual artist items descriptions for further details.
Q: How quickly do you ship items?
A: Each artist has their turn around time listed for shipping as you make a purchase. Most already created artworks will be shipped within 48 hrs unless noted. Custom or commission orders creation times and shipping windows vary... Communicate directly with artist.
Q: What is your return policy?
A: Given that the nature of our artwork is original and hand made we only accept returns if items are broken or damaged within the shipping process. *Please be sure and communicate directly with the artist via the contact us page.
Q: Is sales tax included?
A: No. Our artists live in various states so sales tax is calculated into the final sale price upon purchase.
Q: If my commissioned art piece is not what I expected what are my next steps?
A: Spirit Moon Art strongly encourages you to have thorough communication with your artist(s) on the front end about your special artwork. Please contact your artist first and try to come to an agreement. *If your expectations fail to be met afterwards, please contact Beth@SpiritMoonArt.com for further resolution.
Q: What if my Mystery Box is not to my satisfaction?
A: Please contact Witchery@SpiritMoonArt.com for resolution. We will work with you to remedy your concerns or we will cast a spell on you and turn you into a toad.
Q: Do you offer gift certificates?
Yes: We are offer gift certificates for SpiritMoonArt.Com as well as each individual artist’s gallery on the site for any amount.
If you want a price not offered, please contact CMAC@SpiritMoonArt.com